Terms of Service

These Terms of Service ('Terms') govern your use of the Ulupa platform — the website at ulupa.ge and related mobile applications (the 'platform', 'we' or 'Ulupa').

By accessing or using the platform, or by registering an account, you agree to these Terms. If you do not agree, please do not use the platform.

These Terms are governed by the legislation of Georgia. The Privacy Policy is an integral part of these Terms.

Ulupa is an online marketplace and intermediary that connects cooks with buyers. The contract of sale for a dish is concluded directly between the buyer and the cook.

Ulupa is not the producer or seller of the dishes and is not a party to the sale contract. We provide the technology, facilitate ordering, payment and delivery, and offer customer support.

Cooks are independently responsible for the quality, safety and composition of their dishes in accordance with the law.

Some features require registration. You must provide accurate and complete information and keep it up to date.

You are responsible for keeping your login details confidential and for all activity under your account.

We may suspend or delete an account that violates these Terms, provides false information, or is used unlawfully.

Buyers place orders using the platform's functionality by selecting dishes, a delivery date from the cook's calendar, and a delivery or pickup option.

Submitting and paying for an order forms a contract between the buyer and the cook. After payment, the cook confirms the order and begins preparation.

Each cook works on their own schedule and has a limited number of orders per date; availability is shown on the platform.

Prices are set by cooks and shown in Georgian lari (GEL), including applicable taxes where required.

Payment is made online through our payment partners (TBC Bank, Bank of Georgia). Ulupa receives payment as the cook's agent and transfers it to the cook after the order is fulfilled, retaining a platform commission.

The commission is deducted from the cook's earnings and does not increase the price paid by the buyer.

Orders can be delivered by courier partners or collected directly from the cook (pickup). The delivery cost depends on the distance and is shown before payment.

Risk of loss or damage passes to the buyer upon receipt of the order.

Buyers may cancel an order before the cook confirms it. After confirmation, cancellation depends on the order status and the cook's agreement.

Where a paid order is cancelled, refunds are processed to the original payment method in accordance with our refund rules. Orders not confirmed by the cook by the scheduled date are cancelled automatically and refunded.

Due to the nature of freshly prepared food, a quality dish that has been accepted is generally non-returnable; quality complaints are handled through support.

You agree to use the platform lawfully and respectfully. You must not:

Buyers may leave reviews about completed orders. Reviews must be honest and must not contain offensive language, personal data or advertising.

We use automated and manual moderation and may hide or remove content that violates these Terms.

By submitting content you grant us a non-exclusive right to display it on the platform in connection with the service.

The platform, its design, logos, software and content (excluding user-generated content) belong to Ulupa or its licensors and are protected by law.

You may use the platform only for its intended purpose and may not copy, modify or distribute its elements without permission.

The platform is provided 'as is'. We work to keep it reliable but do not guarantee uninterrupted or error-free operation.

Ulupa is not liable for the quality, safety or legality of dishes, which are the responsibility of the cook, nor for losses arising from the sale contract between buyer and cook.

Nothing in these Terms limits liability that cannot be limited under the law of Georgia.

Communication between buyers and cooks takes place through the in-app chat. For privacy and safety, phone numbers are not shared between parties; all order-related communication should go through the platform.

These Terms are governed by the law of Georgia. We aim to resolve disputes through negotiation; please contact support first.

Disputes that cannot be resolved amicably are subject to the competent courts of Georgia.

We may update these Terms from time to time. The current version is always available on this page with the 'last updated' date; significant changes will be communicated through the platform.

For any questions about these Terms, contact us at support@ulupa.ge.