Frequently asked questions

We help you find vetted home chefs cooking dishes to order. Pick a chef and a menu you like, then order home-cooked food for lunch or dinner. You can leave a note with your order or chat with the chef so the meal is prepared exactly to your taste — and track the order status right on the site.

Of course — most chefs are happy to cook to your preferences and adjust the ingredients on request. Before placing the order, let the chef know which ingredients you'd like to remove or swap, and add a note to the order with your preferences.

Every cook works on their own schedule. When ordering you pick an available date from the cook's calendar — that way the cook has time to prepare your dish fresh, just for you.

After you place an order you can message the cook in the in-app chat — clarify details, share your preferences or follow along as your dish is being made.

Yes, you need an account to place an order — it keeps your orders, addresses and chat with the cook in one place. Registration is free and quick.

Dishes are made in large ulupa portions — from 0.5 kg, so an order starts from a single ulupa. Individual cooks' terms may vary.

You can cancel an order before the cook confirms it. After confirmation, message the cook in the chat for any changes. If a paid order is cancelled, the refund follows our rules.

Delivery cost depends on the distance between the chef and the customer. The exact price per portion is calculated automatically at checkout.

If something goes wrong with delivery or you're not happy with the quality of the home-cooked dishes, contact our support team via the site. We review requests quickly and issue refunds without unnecessary friction — we tend to lean towards the customer when resolving disputes.

Payment is online by card — via TBC or Bank of Georgia (BOG). Every transaction is secure; we don't handle cash payments.

Both are available. You can collect the dish from the cook yourself or choose courier delivery. The delivery price depends on the distance and is calculated automatically at checkout.

Yes. Payments are processed through the secure systems of Georgian banks (TBC, Bank of Georgia). We do not store full card details on our servers.

Only carefully vetted chefs cook on Ulupa, so we can stand behind the quality. Before a chef starts working with us we meet in person, taste their dishes, photograph their kitchen and check their food handler certificate. To keep the bar high on home-cooked delivery, we also continuously collect and review feedback from customers who have already ordered through the platform.

If cooking at home is your calling and you'd like to become a chef on our platform, fill out the online application. A manager will call you back to walk through the interview, the skills check and the tasting in detail.

Dishes are made in large 'ulupa' portions — from 0.5 kg. One portion is roughly 250 grams, so it's easy to work out how many portions you need.